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Terms and Conditions
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General terms and conditions of sale

 

1. OBJECT

The present general conditions of sale aim at defining the rights and obligations of REAL STAMM and the Customer of products presented by REAL STAMM on his site eshop.royal-mer.com (here in after "the website"). They apply exclusively between the company REAL STAMM, 40 rue Levavasseur, 35800 Dinard, Siret: 819 039 330 00033 (here in after "REAL STAMM") and any consumer physical person visiting or making a purchase via the said website (here in after referred to as "the Customer").
On the website, REAL STAMM allows the Customer to order online ROYAL MER brand products (here in after "the Product (s)") according to these terms and conditions.

Any order placed with REAL STAMM therefore implies unreserved acceptance by the Customer of these conditions. These terms and conditions may be modified at any time and without notice by REAL STAMM, the applicable conditions being those in effect at the date of the order by the Customer.
These general conditions of sale are permanently accessible at the following address:
URL in a computer format allowing their printing and / or downloading, so that the Customer can proceed with their backup.

 

 

2. PRODUCTS AND CONFORMITY

 

2.1. The Products offered for sale are presented on the website of ROYAL MER and accompanied by a description.

 

2.2. The Products offered by ROYAL MER comply with the standards applicable in France.

 

The elements such as photographs, texts, graphics as well as all information and features illustrating and / or accompanying the Products are not contractual, which the Customer acknowledges.
Consequently, REAL STAMM can not incur any responsibility in case of error or omission of any of these elements or in case of modification of said elements by the suppliers and / or editors.

 

 

3. CUSTOMER OBLIGATIONS 

 

3.1. The Customer declares to be at least 18 years old and to have the legal capacity or to hold a parental authorization allowing him to place an order on the website.

 

3.2. The Customer undertakes to provide REAL STAMM with the real and necessary information needed to perform the service that is the subject of these conditions as requested online and according to his situation, including his name, first name, address, telephone number and valid email.
The Customer is responsible for consequences arising from information transmitted false or inaccurate or whose recovery is illegal.

 

3.3. Once the order has been placed, REAL STAMM sends the Customer an e-mail confirming it. He informs him of the sending of the Products.

 

3.4. The Customer may change his data under the heading "my account".

 

 

4. ORDER

 

4.1. All orders will be validated only after acceptance of the payment.

 

4.2. REAL STAMM reserves the right to cancel or refuse an order in case of dispute with the Customer on a previous order.

 

4.3. REAL STAMM can accept orders within the limits of available stocks. He informs the Customer of the availability of Products sold on the website at the time of confirmation of the order.
If, despite the vigilance of REAL STAMM, the products are unavailable, REAL STAMM will inform the Customer by e-mail as soon as possible. The Customer may then cancel the order and be reimbursed, if necessary, the sums already paid.
The final or temporary unavailability can not in any way engage the responsibility of REAL STAMM, any more than it can not open any right to compensation or damages in favor of the Customer.

 

 

5. PRICE

 

5.1. The prices displayed on the website are indicated in euros all French taxes included (French VAT and other possible applicable taxes), excluding shipping costs, participation in order processing fees and packaging costs.

 

Shipping costs, participation in order processing fees and packaging costs will be indicated in the Customer's basket, before final confirmation of the order.

 

Prices can be modified at any time, without notice and especially in case of change of tax or economic data. Items will be billed based on the rates in effect at the time of registration of the order.

 

 

6. DELIVERY

 

6.1. REAL STAMM delivers its products in France and in all countries of the European Union and can, on request deliver in any country.

 

The products are shipped with the delivery note, to the delivery address indicated by the Customer when ordering. Delivery can not be made to hotels or post office boxes. Delivery times indicated on the site are indicative times, corresponding to the average time of processing and delivery. In order for these deadlines to be respected, the Customer must ensure that he has provided accurate and complete information regarding the delivery address (such as, in particular: street, building, stair, access codes, names and / or intercom numbers, etc.).

 

In case of late delivery of more than 7 working days, if the product has not been shipped, the Customer may terminate the order by registered letter with acknowledgment of receipt and request the refund of his order.

 

If the item has been shipped before receiving the cancellation of the order for late delivery of more than 7 days, REAL STAMM will refund the item and shipping and return, upon receipt of the order, complete, in its original state and with all the labels.

 

REAL STAMM undertakes to inform the Customer of the progress of the processing of his order.

 

In case of damaged packages (already opened, missing products ...), the Customer agrees to notify the carrier and REAL STAMM, by any means, all reserves within 3 days of receipt of the product.

 

REAL STAMM can not be held responsible for the consequences due to a delay of routing not being of its fault.

 

 

7. PAYMENT

 

The full payment must be made when ordering. At no time the sums paid can not be considered as a deposit or installments. The Customer pays his order by credit card (Visa, Eurocard / Mastercard), with his Paypal account or by bank transfer in accordance with the provisions of this article.

 

For any transaction, the Customer will indicate the number on the front of his card, the expiry date of his card and the cryptogram on the back of his card (last three digits).

 

The communication by the Customer of his credit card number is worth authorization for REAL STAMM to debit his account for the amount of his order.

 

No sending against payment will be accepted, whatever the reason.

 

REAL STAMM retains ownership of the item until full payment by the Customer. Purchases are made securely. The payment solutions adopted by REAL STAMM are 100% secure. For payments by credit card (credit card, blue card visa and e-credit card), all information that Customers communicate to REAL STAMM are strictly protected and guarantee the compliance and security of each transaction.

 

 

8. RETURNS AND REIMBURSMENT OF PRODUCT(S)

RIGHT TO RETRACT

 

Within thirty (30) days from receipt of the order, the Customer may ask REAL STAMM for the return of the Product (s). Only gift packages can not be returned or refunded. This period may be extended to sixty (60) days in exceptional periods preceding Christmas for orders placed from November 15 to December 10.

 

To do this, the Customer will use the return form received with the order and which includes all the indications to return the Product (s). From France, a prepaid return label service is offered.

 

In the case of a return from a country other than France, the Customer must return at its expense the Product (s) except in the case where it would have received a product with a manufacturing defect or not corresponding to the initial order of the Customer.

 

The return is at the Customer's risk. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed, with the return receipt, to the following address:

 

ROYAL MER
ZA des Treize vents
Route de Beaupréau
La Regrippière 44330
France

 

The returned Product will be subject to a credit or will be refunded within a maximum period of fifteen (15) days from receipt by REAL STAMM. In the case of a refund, it will be made by a credit of the amount to be refunded to the Client's bank account.

 

If the Customer does not comply with these conditions, including return or exchange conditions, REAL STAMM will not be able to refund the Products concerned.

 

 

9. GUARANTEES AND RESPONSABILITIES

 

REAL STAMM has, for all stages of access to the site, the process of ordering the shipment of the package or subsequent services, an obligation of means. REAL STAMM can not be held liable for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with to the law and jurisprudence.

 

 

10. INTELLECTUAL PROPERTY

 

Under no circumstances is the Customer allowed to download or modify all or part of the website and in particular its content (products listed, descriptions, images, videos...).

 

This website or any part of this website must not be reproduced, copied, sold or exploited for commercial purposes without the express written permission of REAL STAMM.

 

In general, all copyrights, trademarks and other distinctive signs and proprietary rights or intellectual property appearing on the website, will remain the full property of REAL STAMM.

 

The Customer is therefore required to respect the intellectual property rights and may not use the brands appearing on the website and the Products if any, or file trademark that would prejudice the owner of the rights, unless otherwise provided by contract.

 

The same is true for any other intellectual property right.

 

 

11. GUARANTEES AND RESPONSABILITIES

 

REAL STAMM undertakes to use the confidential information of the Clients only in the context of the exploitation of its Site.

 

For the smooth running of the order, the personal data collected will be subject to computer processing, the Customer acknowledges having knowledge.
As such, the information concerning him can be communicated to REAL STAMM technical service providers.

 

In addition, REAL STAMM may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the site, for example by plotting the number of visitors on certain pages.

 

In accordance with the law of January 6, 1978 amended by the law of August 6, 2004, the Customer has a right to access and rectify his personal data contained in the ROYAL MER files. All requests must be sent by e-mail to: eshop@royal-mer.com or by mail to the following address: ROYAL MER, 40 rue Levavasseur, 35800 Dinard, FRANCE.

This computer processing was the subject of a declaration to the National Commission of Computing and Liberties (CNIL) which issued the receipt n ° 1517135 v 0 on June 29, 2011.

 

 

12. FORCE MAJEURE

In case of occurrence of an event of force majeure, the party concerned must inform the other within fifteen (15) days from the occurrence of this event, by registered letter with acknowledgment of receipt.

 

Expressly, are regarded as case of force majeure or fortuitous case, besides those usually retained by the jurisprudence of the French courts and tribunals, total or partial strikes, lockout, riot, boycotts or other industrial actions or disputes business, civil unrest, insurrection, war, bad weather, epidemic, blockage of means of transport or supply for any reason, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal changes or regulatory forms of commercialization, computer failure, blockage of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal execution of the contractual relationship.

 

All obligations of the parties will be suspended for the duration of the event of force majeure, without compensation.

 

If the event of force majeure continues for more than three (3) months, the contract concerned may be terminated automatically without compensation for either party.

 

13. GENERAL PROVISIONS

13.1. PARTIAL NON-VALIDITY OF A CLAUSE

 

If any provision of these conditions is declared void or unenforceable by a court of competent jurisdiction, it will be declared unwritten and will not invalidate the other stipulations.

 

13.2. UPDATE

 

These terms and conditions may be modified at any time and without notice by REAL STAMM, the applicable conditions being those in effect at the date of the order by the Customer.

 

These general conditions of sale are permanently accessible at the following address: URL in a computer format allowing their printing and / or downloading, so that the Customer can proceed with their reproduction or backup.

 

13.3. APPLICABLE LAW - COMPETENT COURT

 

These general terms and conditions are subject to French law as regards the substantive rules as well as the rules of form. Any dispute must be the subject of an attempt prior to amicable settlement.

 

In the absence of amicable settlement, jurisdiction is attributed to the competent French courts, notwithstanding the plurality of defendants or the warranty claim.

 

13.4. : REPRODUCTION OF APPLICABLE TEXTS (ORDER 2005-136 OF 17 FEBRUARY 2005, CONSUMER CODE, CIVIL CODE)

 

Art. L. 211-4. of the Consumer Code

 

The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility.

 

Art. L. 211-5. of the Consumer Code

 

- To be in conformity with the contract, the property must:

 

Be fit for the usual expected use of a similar good and, where appropriate:

- correspond to the description given by the seller and possess the qualities that he has presented to the Customer in the form of a sample or a model;

- present the qualities that a Customer may legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;

 

Or have the characteristics defined by mutual agreement by the parties or be suitable for any special purpose sought by the Customer, made known to the seller and that the latter has accepted.


Art. L. 211-12. of the Consumer Code

 

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

 

Art. 1641 of the Civil Code

 

The seller is bound by the guarantee for reasons of hidden defects of the thing sold which render it unfit for the use for which it is intended, or which diminish the use so much, that the Customer has not acquired it, or would have given a lower price, if he had known them.

 

Art. 1648 paragraph 1 of the Civil Code

 

The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

 

You can contact REAL STAMM by phone at 02 40 33 63 65.

 

14. DISPUTES

In case of a dispute relating to the conclusion, execution or termination of an order, the customer may lodge any complaint with the Seller by telephone (+ 33 (0) 2 23 17 57 98) or by e-mail. address : contact@royal-mer.com.

 

Failing to reach an amicable agreement with the Seller, and in accordance with the provisions of Article L 152-2 of the Consumer Code, the Internet user may initiate a free mediation procedure from: MEDICYS - 73 Boulevard de Clichy - 75009 Paris https://www.medicys.fr/.

 

Failure to reach an agreement at the end of the mediation process, the customer and the Seller may appeal to the competent courts. If the choice is made on a conventional mediation, the customer and the Seller will be able to seize the mediator of the competent consumption to solve their dispute, which will be designated on the website of the Commission of the mediation: http://www.economie.gouv.fr/mediation-conso/saisir-mediateur.

 

If the customer is located outside metropolitan France, the Internet user may initiate, at his choice, any conventional mediation procedure and call upon the mediator of his choice, initiate any other alternative mode of dispute, or seize the competent courts.

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